CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR
Salary: £18000 per annum + Benefits
Location: South West London (SW1)
Job Reference: Totaljobs/AB027216
Job type: Permanent
Date posted: 22/02/2011 15:43:02

Location: Central London

Salary: £18 k Plus excellent company Benefits

My clients are a leading specialist tour operator that provide holidays to a niche market sector. They have been established for almost 20 years and are known for providing their staff with an enjoyable place to work. They currently seek a personable and service focused Customer Service Advisor to join their team in the heart of London.

The successful Customer Service advisor will need to have previously worked in a customer focused role within the UK Travel industry and have exceptional communication skills.

CUSTOMER SERVICE ADVISOR DUTIES
*Dealing with all after sales enquiries from customers
*Answering queries regarding the customers holiday and resolving any issues where possible.
*Checking availability either on our reservations system or if the tour is on a request basis.
*Ensuring that any special requests (ie. dietary, wheelchair assistance etc) are advised to the Travel Consultant who oversees the tour.
*On a back up basis - dealing with new business enquiries.
*On a back up basis - administration tasks to assist the Travel Consultants.
*All other duties required to ensure the smooth running of the reservations department.

CUSTOMER SERVICE ADVISOR REQUIRED EXPERIENCE AND ATTRIBUTES

*Patient and helpful telephone manner.
*Previous experience in the travel industry and relevant travel qualification.
*Ability to view queries from the clients perspective.
*Excellent spoken and written communication skills.
*Able to respond quickly and accurately to enquiries.
*Good team-player .
*Excellent MS Office skills.
*GSCE passes (or equivalent) in English and Maths.
*Awareness of current affairs both domestic and international.
*Passion and ability to achieve the high standards and expectations of our demanding clientele.

In return the company offers an excellent base salary with an exceptional benefits package and a vibrant working environment.

If you are interested in the role of CUSTOMER SERVICE ADVISOR please call the London office of AA Appointments on 0207 977 5530 or apply online.

*****Want to earn £100??? Refer a friend or colleague to us and if they are successfully placed in a new role, you will be rewarded with £100 after a qualifying period!*****

For other exciting travel industry roles, please visit our website: www.aaappointments.com.

We regret that we can only accept applications from individuals with specified travel industry experience

Contact: AA Appointments Limited